Customer Service

Customer Club Membership
Free Delivery Policy
Order Process
Signature Required
Delivery Lead Time
Delayed Deliveries
Disclaimer
Overseas Orders
Payment Options
Payment Process
Returns
Refunds
Expired Products Policy
Our Guarantee
Sales Support
Privacy Policy

Customer Club Membership

Become a  member of the Lifesense Customer Club and you are entitled to great discounts. Check these out. You receive


Spend over $250 and you'll receive even greater discounts. Email us at sales@lifesense.co.nz or contact one of our stores for details.

These discounts apply to any purchases made through our stores.
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Free Delivery Policy

Free Delivery on all Orders. It's simple, join our Lifesense Customer Club and we will not charge for freight or packaging on deliveries made within New Zealand.

Further there is no minimum order value or items to qualify for this offer.

Customers who are not members of the Lifesense Customer Club will be charged a standard $5.00 for freight and packaging. As it does not cost anything to join our Customer Club it is not really a difficult decision.
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Order Process

When you order from Lifesense, you'll receive by email an order confirmation and unique order number. Once the order is shipped, we'll keep you informed with another email confirming that the shipment is on it's way. This email will include Track & Trace details.
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Signature Required

A signature will normally be required as proof of receipt of your order. It is recommended you have your order sent to your place of work during the day if possible.
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Delivery Lead Time

Orders placed will generally be dispatched within 24 hours of receipt. Often this means that your order could be delivered on the same day as it is ordered.

In rural areas allow approximately 1-2 days delivery time.
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Delayed Deliveries

Should we not have the product you have ordered in stock at the time we will keep you informed with an email advising the expected delay in sending the product to you.
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Disclaimer

The products featured in our website should be used a supplement to and not a replacement for a balanced diet. Weight Management programmes should be used in conjunction with a balanced diet. Always read the label and use as directed. If symptoms persist consult your healthcare professional.
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Overseas Orders

Lifesense is a New Zealand based retail company. Generally we are not able to accept orders from customers who are overseas.
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Payment Options

All prices are in New Zealand dollars (NZD) and are GST inclusive.
Payment can be made by;

• Credit Card  Visa, Mastercard, American Express, Diners
• Farmers Card and Optimum Card
• Bank Transfer deposit

Our bank account number details are:

Account Name:    Lifesense Ltd
Bank:                  ANZ Ponsonby Branch
Account               01 0249 0110029 00
Reference:            Your order number & name.
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Payment Process

Until we get a secure payment system in place we will have to contact you directly for your credit card details.
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Returns

Please do not return products to Lifesense without first receiving a Goods Return Authorisation (GRA) number from us. Returns must be clearly marked with the GRA number and returned to the address (i.e. the Lifesense store) we advise when issuing the GRA number.
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Refunds

Should you need to make a claim for lost or damaged goods in transit this must be done in writing by email or fax within 48hours of either the receipt of the products or the expected delivery date. Please see our contacts page for our contact details. We will either replace the goods or refund your account in full.

Refunds or exchanges of unopened product not related to loss or damage in transit are at the discretion of Lifesense management and may include refunds, credits or exchanges depending on the circumstances. This policy is in addition to your statutory rights under the Consumers Guarantees Act.
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Expired Products Policy

Use by dates, Best before Dates and other Expiry Dates on supplements vary greatly depending on shelf life the product. Unless a product has been identified as being "short dated" before it was ordered, Lifesense will not deliver products that are expired or within 3 months of the expiry date.
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Our Guarantee

We offer a 100% guarantee. If you are not happy with your product, and it is still in saleable condition, you can send it back to us within 30 days of the date of purchase, in the original packaging and we will replace it for you!
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Sales Support

We pride ourselves on our sales support. Please contact us at sales@lifesense.co.nz for any assistance you may require
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Privacy Policy

TBC
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